What are your opening hours?
Our office and warehouse in Nesvady can be reached by phone Monday to Friday, 8:00–16:00. For personal pickup, we recommend arranging an exact time in advance by calling +421 905 312 627.
Do I have to register before ordering?
No, you can order as a guest without registering. Creating a customer account is optional and mainly useful if you want to keep track of your order history or avoid re-entering your billing details next time.
What are the delivery times?
Goods in stock are usually shipped within 5 business days of payment being received. For made-to-order items, we confirm the exact delivery time by e-mail once the order is processed. See the Delivery Terms page for details.
How can I pay?
We currently accept payment by bank transfer in advance. Payment details (IBAN and variable symbol) are sent by e-mail as soon as you place your order; goods are shipped once payment is received in our account.
How will my order be delivered?
We deliver via the SDS courier service (parcel or pallet, depending on order size), or you can pick up your order in person, free of charge, at our warehouse in Nesvady. See the Delivery Terms page for details and prices.
Can I change or cancel my order after placing it?
As long as we haven't confirmed and shipped your order, we're happy to change or cancel it — just contact us as soon as possible at info@yokla.sk or call +421 905 312 627. As a consumer, you also have the right to withdraw from the contract within 14 days of receiving the goods without giving a reason; see the Terms and Conditions page.
What is the warranty period?
We provide a 24-month warranty from the date of receipt. See the Complaints Policy page for details.
Can you help with assembly?
The product price does not include assembly, but we can arrange it on request — the price is agreed individually based on the scope of work.
Do you have a showroom where I can see the furniture in person?
Our showroom is currently not in operation. However, by arrangement over the phone, you can pick up (and view to a limited extent) items directly at our warehouse in Nesvady.
I can't decide, or I have a special request — what should I do?
We're happy to help — write to us at info@yokla.sk or call +421 905 312 627 or +421 35 760 2689.